FAQs
Awaiting Order Arrival
Orders usually arrive within 3–7 business days, depending on your location. Once your order is shipped, you will receive a confirmation message with delivery details.
After your order is dispatched, we will send you a tracking update via email or WhatsApp. You can use that tracking information to check the delivery status anytime.
Sometimes delivery may take a little longer due to high demand, weather conditions, or courier delays. If your order takes longer than expected, feel free to contact our support team for assistance.
Yes, you can request an address change before the order is shipped. Please contact our support team as soon as possible to update your delivery details.
If your order hasn’t arrived within the expected delivery time, please contact us with your order number. Our team will quickly investigate the issue and help resolve it.
Ordering & Payment
Placing an order is simple. Browse our products, choose the item you like, click “Add to Cart”, and proceed to checkout. Enter your shipping details and confirm your order.
We accept Cash on Delivery (COD) and other secure online payment methods depending on your location. All transactions are processed safely to protect your information.
Yes, our website uses secure payment systems and encrypted connections to ensure that your personal and payment information remains safe.
Yes, you can cancel your order before it has been shipped. Please contact our support team as soon as possible with your order details.
Yes, once your order is successfully placed, you will receive a confirmation message or email with your order details and estimated delivery time.
After sales
If you receive a damaged or defective item, please contact our support team within 24–48 hours of delivery. Share your order number and product photos so we can quickly assist you with a replacement or solution.
Yes, if the product is faulty or not as described, you can request a return within the allowed return period. Please make sure the item is unused and in its original packaging.
To request a refund, contact our customer support team with your order details and reason for the refund. Once the return is verified, the refund process will be initiated.
Yes, we offer replacements for items that arrive damaged, defective, or incorrect. Our team will guide you through the replacement process quickly.
You can contact our support team through email, WhatsApp, or the contact form on our website. We aim to respond as quickly as possible to resolve your issue.
Refund
We offer refunds if the product is damaged, defective, or incorrect. To request a refund, please contact our support team within 24–48 hours of receiving your order with your order details.
Once your refund request is approved, the refund process usually takes 3–7 business days, depending on the payment method and processing time.
Refunds are generally issued only for damaged, defective, or wrong products. If you change your mind after placing the order, you may contact us before the order is shipped to cancel it.
Refunds are usually processed through the same payment method used for the purchase. For Cash on Delivery orders, our team will guide you through the refund process.
To request a refund, please provide your order number, product details, and clear photos (if the item is damaged or incorrect). This helps us process your request faster.
Shipping
Shipping usually takes 3–7 business days, depending on your location. Once your order is shipped, you will receive a tracking number to monitor its progress.
Currently, we ship to selected countries only. Please check our shipping policy or contact support for details about international deliveries.
After your order is dispatched, we will provide a tracking number via email or WhatsApp. You can use it to check the status of your delivery anytime.
Shipping charges may vary based on your location and the weight of the order. Some promotions or minimum order amounts may qualify for free shipping.
Delays can occur due to weather, high demand, or courier issues. If your order takes longer than expected, contact our support team with your order number for assistance.